Privacy Policy

1   This is the official Privacy Policy (“Privacy Policy”) of Usoftgaming N.V. (DBA Playhub Casino).
2     Playhub Casino takes all possible and reasonable steps to assure that personal information submitted to Playhub Casino is protected and held in a secure facility.
3   Your personal information will be held and processed in Curaçao, pursuant to its data protection laws, which may or may not be equivalent to the data protection laws in the country of your residence. 
4    Playhub Casino will review this Privacy Policy from time to time and reserves the right to make modifications and update this Privacy Policy at any given time.  Playhub Casino recommends that you review this Privacy Policy periodically.  Changes to this Privacy Policy will come into effect immediately upon such changes being updated on the Playhub Casino website by a prominent notice.  Your continued use of this website following such notification will constitute your acceptance of these new changes.
5     By submitting your personal information to Playhub Casino you agree that Playhub Casino may: use of this data to create, manage and verify your account, provide you with Playhub Casino promotional offers, process any bets placed by you and comply with our regulatory duties.  You therefor agree to the terms of this Privacy Policy.  
6     If at any time there is suspicion of illegal, fraudulent, or money laundering activities, Playhub Casino can and will share information about you with the relevant authorities, (example: the police, governing regulators, etc).  When you apply for an account with Playhub Casino, Playhub Casino may enlist and liaise with third parties to check your identity and age, credit worthiness and to prevent fraudulent activities or money laundering.
7   All telephone calls may be recorded by Playhub Casino for training and security purposes.
8   Playhub Casino may collect personal information from third parties including credit providers and financial institutions for the purpose of maintaining your account and conducting credit and other financial checks and you consent to our collection and use of your personal information for these purposes.
9   Playhub Casino may use cookies to collect information for the above purposes following the customer's use of the Playhub Casino website.
10   If you believe any of your personal information held by Playhub Casino is inaccurate or incorrect, you may request adjustments or new changes to your personal information by emailing:  [email protected] and provide Playhub Casino with your personal account details and the new information you wish to change on your account or by changing them yourself in the profile section of your account. It is your sole responsibility to notify Playhub Casino of any new changes to your personal information by sending an email to:  [email protected].   Should you wish to obtain a copy of your personal information that Playhub Casino holds or if you have any questions regarding the privacy policy or our business practices, please contact: [email protected] or check your profile page to see what is currently listed as your personal information.

  •   Playhub Casino may disclose your personal information if:
  • Required to do so by the authorities or by law;
  • Playhub Casino believes in good faith that such action is necessary to:
  1. Comply with any legal process served on us, this website or the gaming facilities;
  2. To protect and defend our rights of property; and/or
  3. Act to protect the personal safety of other users of the Playhub Casino website or the public;
    • To any intermediary gaming provider.
    • To any regulatory body, licensing provider or any authority.
    • To third parties who provide services to or on our behalf.
    • Third parties for the purposes of settling or making payment in connection with any bet or wager.
    • To any payment management company engaged by us to handle our payment collection processes to and from the players.
    • To any third party that purchases our company or our business.

12      If you wish to obtain a copy of the information that we hold for you our customer service department will be happy to assist in this matter and they can be reached at [email protected].  This specific request can require a period of up to 30 days depending on the actual request.
13      Your information is held in accordance with this privacy policy. To ensure regulatory compliance, your information is held for a period of time even after your account is closed.
14       If you feel for whatever reason that Playhub Casino has not adhered to the above policy, please notify our customer services department, [email protected],  and we will address any valid issues as quickly as reasonably possible.

15      Under the General Data Protection Regulation, you, as a data subject have a number of rights, which are detailed below. Some of these only apply in specific circumstances and are qualified in several respects by exemptions in data protection legislation. We will advise you in our response to your request if we are relying on any such exemptions.

  • Access to personal data: You have a right to request a copy of the personal information that we hold about you. Should you wish to make such a request, please see the Contact Us section for information on how to contact us. You should include adequate information to identify yourself and such other relevant information that will reasonably assist us in fulfilling your request. Your request will be dealt with as soon as possible.
  • Correction of personal data: You can request us to rectify and correct any personal data that we are processing about you which is incorrect. We provide you with account settings and tools to access the information associated with your account. Right to withdraw consent: Where we have relied upon your consent to process your personal data, you have the right to withdraw that consent.
  • To opt out of marketing, you can use the unsubscribe link found in the marketing communication you
  • Right of erasure: You can request us to erase your personal data where there is no compelling reason to continue processing. This right only applies in certain circumstances; it is not a guaranteed or absolute right.
  • This website contains links to other sites. Please be aware that we are not responsible for the privacy practices of such other sites. This Privacy Policy applies solely to information collected by this websites

Information will be held and processed in Curaçao, pursuant to its data protection laws, which may or may not be equivalent to the data protection laws in the country of your residence.