PLAYHUB CASINO FREQUENTLY ASKED QUESTIONS

Showing 6 to 10 of 10 notices.
Question: How can I reopen my account? (If I closed it)
Contact support online at the bottom of the site.


The support staff will walk you through the process depending on how you closed the account and why.  Players that requested the closure and did not do so by self-banning themselves will have the ability to reinstate the account.  Players that self-banned themselves will have to wait-out a grace period before returning.
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Question: How can I close my account?
You can close and/or delete your account by visiting your profile, clicking the 'Edit Profile' tab which is located below your 'Username' and then hitting the delete button. 


This will remove your profile from the site. 


You can also auto-ban your account for a certain period of time by clicking in the calender the date of your comeback.


As for the final cashout for the account, if this applies, please call our customer support center or request the final cashout before deleting your profile.
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Question: How do I make and keep my account safe?

It is up to you to protect your password. 



Never reveal the information relating to your account to anyone.



We will never ask you to give us your password at any time; it’s only use is for login into your account.  If our staff ever gives you a call please make sure to remember that we do NOT ask for this type of verication for your account.  If anyone does call asking you to confirm with you password please email immediatly and call our customer support team to report the issue.  This is purely for your personal protection and security.



Regularly change your password by going to your profile and clicking 'Edit Profile' and then you can change it. 



If you ever make the mistake of giving out your password make sure you change it right away. 



We suggest you change your password every 2-3 months for your personal security, and you should also do this for all your internet passwords in general.



The site is here to entertain its clients and guests and will always safeguard them from online predators to the best of our ability.

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Question: How can I change my Profile Information ?
Log into your account. On the top right corner, below you 'USERNAME' , click on 'Edit profile'.


You can now edit your profile information.  This is where you can customize your profile to show us what you got and who you are!
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Question: What can I do, if I loose my password ?
You can reset your password manually.


For this option go to the welcome page, click "Login button" than you will see ''Lost username or password ?''


Enter your email address used during your registration; you will receive a new password by e-mail at the email address you initially registered.


You must use the password sent to your e-mail (copy/paste) to re-enter.


If you do not receive an e-mail (check your junk mail), if not, contact support

If you receive an error message, send an e-mail to our support department with your name and address, as well as your username ( "User ID" ), so that we can help you to get back in the game.


Whenever sending an email, please always use the e-mail that you used when registering and validating your account.  Otherwise this process will not work.


This allows us to access your account, confirm who you are and provide you with the appropriate response in a quick manner.
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